Customer Service

Shipping and Delivery

• Please enter your postal code during your checkout to get a quote on your delivery fee.
• For full shipping details on shipping costs and areas covered please see our shipping information.

Privacy and Security

• Please read the following page for all information relating to our customer and service Privacy and Security Policies

Returns and Exchanges Service

• Please read the following page for all information relating to our customer and service Refunds and Exchange Policies

Customer Ordering

• Building materials and products can be added to your cart from the category and product details views.

• Your cart will be accessible from the top menu, or by clicking on the shopping cart icon in the top right-hand corner the web page.

• During the checkout process, you will be required to provide your postal code in order for us to calculate a delivery fee based on the order you would like to process.

• You can complete your order by making use of our one-time checkout process, or by registering for an account.

• You can pay for your order making use of our secure payment gateway.

• Once the payment gateway returns a successful transaction, your order will be placed and a notification will be sent to the email provided during the check-out process.

Payment, Pricing & Promotions

• We currently accept Credit Card as our preferred method of payment.

• All payment transaction and clearances are made via CommBank utilizing their CommWeb Payment Gateway
  

• All prices and promotional material within the website are considered to be factual and correct

• In the event where there are changes and/or inconsistencies, you are more than welcome to contact us for assistance.

• Statewide Building Products cannot be held liable for differential pricing and promotions that might be found on 3rd party websites and/or services which are not managed by us. We request that you always confirm with us on the final price in such an event.

Viewing Orders

• Your cart containing products will be accessible from the top menu, or by clicking on the shopping cart icon in the top right-hand corner the web page.

Updating Account Information

• Should you wish to update your account details, you can do so by logging into the site using your credentials created during registration.

• Once logged in, please proceed to the “My Account” section of the menu system.

• Provide the information in the required field and save your data to update the information