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Customer Service

Shipping and Delivery

  • Please enter your postal code during your checkout to get a quote on your delivery fee.
  • Perth Metro will be a standard delivery fee of $75.00 + GST if the delivery is less than 2 ton in total.
  • If your order is over $1000 in total, and within the Perth Metro area, you qualify for free delivery

 

Privacy and Security

 

Returns and Exchanges Service

 

Customer Ordering

  • Building materials and products can be added to your cart from the category and product details views.

  • Your cart will be accessible from the top menu, or by clicking on the shopping cart icon in the top right-hand corner the web page.

  • During the checkout process, you will be required to provide your postal code in order for us to calculate a delivery fee based on the order you would like to process.

  • You can complete your order by making use of our one-time checkout process, or by registering for an account.

  • You can pay for your order making use of our secure payment gateway.

  • Once the payment gateway returns a successful transaction, your order will be placed and a notification will be sent to the email provided during the check-out process.

 

Payment, Pricing & Promotions

  • We currently accept Credit Card as our preferred method of payment.

  • All payment transaction and clearances are made via CommBank utilizing their CommWeb Payment Gateway

  • All prices and promotional material within the website are considered to be factual and correct

  • In the event where there are changes and/or inconsistencies, you are more than welcome to contact us for assistance.

  • Statewide Building Products cannot be held liable for differential pricing and promotions that might be found on 3rd party websites and/or services which are not managed by us. We request that you always confirm with us on the final price in such an event.

 

Viewing Orders

  • Your cart containing products will be accessible from the top menu, or by clicking on the shopping cart icon in the top right-hand corner the web page.

 

Updating Account Information

  • Should you wish to update your account details, you can do so by logging into the site using your credentials created during registration.

  • Once logged in, please proceed to the “My Account” section of the menu system.

  • Provide the information in the required field and save your data to update the information

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