Refund and Exchange Policy

Please familiarize yourself with Statewide Building Products’ Refund and Exchange Policy. Always review and confirm building products and material during the checkout process to ensure the correct delivery is made to your delivery address.


Refund and Exchange Policy Terms

  • Damaged or weathered items will not be considered for refund or exchange claims.

  • Refund and exchange claims apply to goods that are faulty, wrongly described, different from a sample shown to you.

  • Refunds and exchanges approvals are at the discretion of Statewide Building Products.

  • Stock returns may incur charges at the discretion of Statewide Building Products and may include, but is not limited to, a pickup delivery fee.

  • Refunds and exchanges are not normally given in the event where:

    • The customer has a change of heart.

    • The customer has made an incorrect selection/purchase.

    • The customer has ordered the incorrect stock volumes.

    • The customer cannot make use of the stock ordered.

Should you wish to apply for a refund or exchange, please make use of our online contact or refund forms.

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